Medicare & Medicaid
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Providing health coverage to millions of Americans
More about Medicare & Medicaid >>The Centers for Medicare & Medicaid Services (CMS) is a federal agency that administers major healthcare programs in the U.S., including Medicare, Medicaid, and the Children's Health Insurance Program. CMS provides health coverage to more than 100 million people and seeks to strengthen and modernize the nation's health care system.
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💡 Tip from us
Tip #27 Tip for a better service
Follow up in writing
After important customer service conversations, especially those involving significant commitments or complex resolutions, sending a follow-up email creates valuable documentation and confirmation. Summarize your understanding of what was discussed and agreed upon, including specific promises made, timeframes for resolution, and any reference numbers provided during the interaction. This written record serves multiple purposes in the customer service process: it confirms your understanding of the resolution plan, creates accountability for promised actions, provides evidence if disputes arise later, and gives the company an opportunity to correct any misunderstandings before they cause further problems. Request a written acknowledgment of your summary to ensure both parties share the same expectations moving forward.