Vivo
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Vivo Customer Service
Vivo
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MORE SERVICE CHANNELS:
All the channels you can reach Vivo
www.vivo.com.br
WebSite
facebook.com/vivo
vivoemrede
iOS App
Android App
Av. Chucri Zaidan 860; CEP 04583-110 ; São Paulo – SP
Address
Frequently Asked Questions
What to know before you contact Vivo
What is Vivo's customer service phone number?
You can reach Vivo customer service by phone at *8486. Additional numbers: Vivo Valoriza (resgate de pontos) *8486, Informar pagamento, desbloqueio da linha *8486, Código de barras da conta *8486, Bloqueio / desbloqueio aparelho *8486.
Is Vivo customer service available 24/7?
Yes. Vivo's Representante is available 24/7, on *8486.
How do I file a complaint about Vivo?
You can file a complaint with Vivo by calling *8486 and asking for a reference number.
What is Vivo's address?
Vivo is located at Av. Chucri Zaidan 860; CEP 04583-110 ; São Paulo – SP.
💡 Tip from us
Tip #25 Tip for a better service
Request escalation when appropriate
When your issue remains unresolved despite a customer service representative's best efforts, politely requesting to speak with a supervisor can be an effective strategy. Begin by acknowledging the current representative's assistance before explaining that your situation might require additional authority or expertise. Phrases like "I appreciate your help with this, but given the complexity of my situation, would it be possible to speak with a manager?" maintain goodwill while advancing your case. Senior customer service personnel typically have greater flexibility regarding policy exceptions, compensation offers, or specialized knowledge that can unlock solutions unavailable at the front-line level. Escalation should be viewed not as a complaint about the initial representative but as a necessary step when your particular circumstance requires additional resources.