Banque BNP Paribas
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More about Banque BNP Paribas >>BNP Paribas is a leading European banking and financial services group with a global presence. It operates in 65 countries and serves nearly 32 million customers worldwide through its retail banking, corporate and institutional banking, and investment solutions divisions.
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Tip #21 Tip for a better service
Remain calm and polite
When facing a frustrating situation, maintaining composure while speaking with customer service representatives can dramatically improve your chances of a favorable resolution. Remember that the person assisting you didn't cause your problem and is your ally in finding a solution. Using a respectful tone, even when expressing disappointment, helps create a collaborative atmosphere where customer service personnel feel more motivated to go above and beyond for you. Customer service representatives handle numerous challenging calls daily, and your patience may be rewarded with extra effort or exceptions they might not extend to hostile customers. A calm exchange allows both parties to focus on problem-solving rather than managing emotions.