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More about Acer >>Acer Inc. is a Taiwanese multinational hardware and electronics corporation headquartered in Xizhi, New Taipei City, Taiwan. Founded in 1976, Acer is one of the world's top ICT companies with a presence in more than 160 countries, specializing in advanced electronics technology and manufacturing a variety of products including laptops, desktops, tablets, monitors, and projectors.
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Tip #26 Tip for a better service
Use multiple communication channels
Exploring different customer service channels can significantly improve your chances of resolution, as each platform offers unique advantages. Phone support provides immediate human connection and real-time problem solving, while email creates a documented exchange and gives representatives time to research complex issues thoroughly. Social media customer service often receives priority attention due to its public nature, and chat support combines the convenience of written communication with near-instant responses. If your initial customer service contact through one channel proves unsuccessful, switching to another might connect you with representatives who have different training, authority levels, or problem-solving approaches. Some companies even maintain specialized customer service teams for different communication channels, each with varying resources and resolution capabilities.