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和運租車
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Taiwan's premier car rental service provider

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和運租車 (Easyrent) is a leading car rental company in Taiwan, established in 1999 as part of the Hotai Motor Group. They offer a wide range of vehicles for short-term and long-term rentals, as well as innovative services like one-way rentals, hourly billing, and extended holiday hours across 43 nationwide service locations.

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Tip #28 Tip for a better service

Provide constructive feedback

Taking time to complete customer service satisfaction surveys with thoughtful, specific feedback contributes to systemic improvements that benefit all consumers. Rather than simply rating your experience, include details about what worked well and concrete suggestions for enhancement. Effective feedback mentions both positive aspects worth reinforcing and areas needing improvement, maintaining a constructive tone throughout. Customer service departments rely heavily on these insights to refine training programs, identify knowledge gaps, and recognize exceptional performance among their teams. By participating in this feedback loop, you not only process your own experience but also help shape better customer service interactions for countless others who will follow in your footsteps.