和運租車
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Taiwan's premier car rental service provider
More about 和運租車 >>和運租車 (Easyrent) is a leading car rental company in Taiwan, established in 1999 as part of the Hotai Motor Group. They offer a wide range of vehicles for short-term and long-term rentals, as well as innovative services like one-way rentals, hourly billing, and extended holiday hours across 43 nationwide service locations.
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Tip #21 Tip for a better service
Remain calm and polite
When facing a frustrating situation, maintaining composure while speaking with customer service representatives can dramatically improve your chances of a favorable resolution. Remember that the person assisting you didn't cause your problem and is your ally in finding a solution. Using a respectful tone, even when expressing disappointment, helps create a collaborative atmosphere where customer service personnel feel more motivated to go above and beyond for you. Customer service representatives handle numerous challenging calls daily, and your patience may be rewarded with extra effort or exceptions they might not extend to hostile customers. A calm exchange allows both parties to focus on problem-solving rather than managing emotions.