上海銀行
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Innovative banking services for personal and business needs
More about 上海銀行 >>上海商業儲蓄銀行 (Shanghai Commercial & Savings Bank, Ltd.) is a prominent Taiwanese bank established in 1915, offering a wide range of financial services including corporate banking, personal banking, foreign currency exchange, wealth management, and credit card services. The bank operates with a customer-centric approach and focuses on innovation in digital banking.
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Tip #27 Tip for a better service
Follow up in writing
After important customer service conversations, especially those involving significant commitments or complex resolutions, sending a follow-up email creates valuable documentation and confirmation. Summarize your understanding of what was discussed and agreed upon, including specific promises made, timeframes for resolution, and any reference numbers provided during the interaction. This written record serves multiple purposes in the customer service process: it confirms your understanding of the resolution plan, creates accountability for promised actions, provides evidence if disputes arise later, and gives the company an opportunity to correct any misunderstandings before they cause further problems. Request a written acknowledgment of your summary to ensure both parties share the same expectations moving forward.