新光人壽保險
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Comprehensive insurance solutions for life's journey
More about 新光人壽保險 >>新光人壽保險 (Shin Kong Life Insurance) is a leading Taiwanese insurance company founded in 1963. It offers a wide range of insurance products and services, including life insurance, health insurance, and investment-linked policies. The company is known for its innovative digital services and commitment to customer satisfaction.
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Tip #21 Tip for a better service
Remain calm and polite
When facing a frustrating situation, maintaining composure while speaking with customer service representatives can dramatically improve your chances of a favorable resolution. Remember that the person assisting you didn't cause your problem and is your ally in finding a solution. Using a respectful tone, even when expressing disappointment, helps create a collaborative atmosphere where customer service personnel feel more motivated to go above and beyond for you. Customer service representatives handle numerous challenging calls daily, and your patience may be rewarded with extra effort or exceptions they might not extend to hostile customers. A calm exchange allows both parties to focus on problem-solving rather than managing emotions.