全球人壽
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Professional life insurance services in Taiwan
More about 全球人壽 >>全球人壽 (TransGlobe Life) is a Taiwanese life insurance company established in 1994, providing professional insurance planning and services to policyholders. The company aims to build a secure and worry-free future through insurance, following its brand philosophy of 'Responsible, Thanks to Love.'
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Tip #27 Tip for a better service
Follow up in writing
After important customer service conversations, especially those involving significant commitments or complex resolutions, sending a follow-up email creates valuable documentation and confirmation. Summarize your understanding of what was discussed and agreed upon, including specific promises made, timeframes for resolution, and any reference numbers provided during the interaction. This written record serves multiple purposes in the customer service process: it confirms your understanding of the resolution plan, creates accountability for promised actions, provides evidence if disputes arise later, and gives the company an opportunity to correct any misunderstandings before they cause further problems. Request a written acknowledgment of your summary to ensure both parties share the same expectations moving forward.