Barclays PLC
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Global financial services for personal and business needs
More about Barclays PLC >>Barclays PLC is a British multinational universal bank headquartered in London. It offers personal and business banking, credit cards, corporate and investment banking, and wealth management services worldwide. With a history dating back to 1690, Barclays is one of the largest financial services companies globally, serving millions of customers across numerous countries.
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Tip #21 Tip for a better service
Remain calm and polite
When facing a frustrating situation, maintaining composure while speaking with customer service representatives can dramatically improve your chances of a favorable resolution. Remember that the person assisting you didn't cause your problem and is your ally in finding a solution. Using a respectful tone, even when expressing disappointment, helps create a collaborative atmosphere where customer service personnel feel more motivated to go above and beyond for you. Customer service representatives handle numerous challenging calls daily, and your patience may be rewarded with extra effort or exceptions they might not extend to hostile customers. A calm exchange allows both parties to focus on problem-solving rather than managing emotions.