EE
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UK's largest mobile network and internet provider
More about EE >>EE (formerly Everything Everywhere) is a British mobile network operator and internet service provider, part of the BT Group. It is the largest mobile network operator in the UK, providing 2G, 3G, 4G and 5G services across the country.
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Follow up in writing
After important customer service conversations, especially those involving significant commitments or complex resolutions, sending a follow-up email creates valuable documentation and confirmation. Summarize your understanding of what was discussed and agreed upon, including specific promises made, timeframes for resolution, and any reference numbers provided during the interaction. This written record serves multiple purposes in the customer service process: it confirms your understanding of the resolution plan, creates accountability for promised actions, provides evidence if disputes arise later, and gives the company an opportunity to correct any misunderstandings before they cause further problems. Request a written acknowledgment of your summary to ensure both parties share the same expectations moving forward.