O2
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Mobile, broadband, and connectivity services for UK
More about O2 >>O2 is a leading digital communications company in the United Kingdom, providing mobile phone, broadband, and other telecommunications services. It is owned by Virgin Media O2, a joint venture between Telefónica and Liberty Global, serving millions of customers across the UK with a wide range of connectivity solutions.
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Tip #21 Tip for a better service
Remain calm and polite
When facing a frustrating situation, maintaining composure while speaking with customer service representatives can dramatically improve your chances of a favorable resolution. Remember that the person assisting you didn't cause your problem and is your ally in finding a solution. Using a respectful tone, even when expressing disappointment, helps create a collaborative atmosphere where customer service personnel feel more motivated to go above and beyond for you. Customer service representatives handle numerous challenging calls daily, and your patience may be rewarded with extra effort or exceptions they might not extend to hostile customers. A calm exchange allows both parties to focus on problem-solving rather than managing emotions.