American Express
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Global payments company offering financial services
More about American Express >>American Express is a globally integrated payments company that provides customers with access to products, insights and experiences that enrich lives and build business success. Founded in 1850, it offers credit cards, charge cards, and other payment and financial services to individuals, small businesses, and corporations worldwide.
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Tip #20 Tip for a better service
Prepare your information before calling
Before reaching out to customer service, gather all relevant information such as account numbers, order details, and a concise summary of your issue. This preparation demonstrates respect for the customer service representative's time and significantly streamlines the troubleshooting process. When you have your facts organized, customer service can more quickly access your records and focus on solving your problem rather than spending valuable minutes collecting basic information. This simple step often reduces call time and frustration for both parties, setting a positive tone for the entire customer service interaction.