Groupon
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More about Groupon >>Groupon is an American global e-commerce marketplace that connects subscribers with local merchants by offering activities, travel, goods and services at discounted rates. Founded in 2008 and based in Chicago, Groupon operates in multiple countries, allowing customers to purchase deals on products and experiences through its website and mobile app.
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Tip #20 Tip for a better service
Prepare your information before calling
Before reaching out to customer service, gather all relevant information such as account numbers, order details, and a concise summary of your issue. This preparation demonstrates respect for the customer service representative's time and significantly streamlines the troubleshooting process. When you have your facts organized, customer service can more quickly access your records and focus on solving your problem rather than spending valuable minutes collecting basic information. This simple step often reduces call time and frustration for both parties, setting a positive tone for the entire customer service interaction.