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Verizon
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Building the networks that move the world forward

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Verizon Communications Inc. is a leading American telecommunications company that offers wireless services, internet, and television to consumers and businesses, known for its expansive network and innovative solutions.

Verizon - Wikipedia
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💡 Tip from us

Tip #27 Tip for a better service

Follow up in writing

After important customer service conversations, especially those involving significant commitments or complex resolutions, sending a follow-up email creates valuable documentation and confirmation. Summarize your understanding of what was discussed and agreed upon, including specific promises made, timeframes for resolution, and any reference numbers provided during the interaction. This written record serves multiple purposes in the customer service process: it confirms your understanding of the resolution plan, creates accountability for promised actions, provides evidence if disputes arise later, and gives the company an opportunity to correct any misunderstandings before they cause further problems. Request a written acknowledgment of your summary to ensure both parties share the same expectations moving forward.