Mobistar
Latest News
Connecting you to what matters most
More about Mobistar >>Orange Belgium, formerly known as Mobistar, is a leading telecommunications company in Belgium. It offers mobile, internet, and television services to residential and business customers. As a subsidiary of the Orange Group, it provides nationwide coverage and innovative digital solutions.
Mobistar - Wikipediafrom SERVUL users votes
💡 Tip from us
Tip #27 Tip for a better service
Follow up in writing
After important customer service conversations, especially those involving significant commitments or complex resolutions, sending a follow-up email creates valuable documentation and confirmation. Summarize your understanding of what was discussed and agreed upon, including specific promises made, timeframes for resolution, and any reference numbers provided during the interaction. This written record serves multiple purposes in the customer service process: it confirms your understanding of the resolution plan, creates accountability for promised actions, provides evidence if disputes arise later, and gives the company an opportunity to correct any misunderstandings before they cause further problems. Request a written acknowledgment of your summary to ensure both parties share the same expectations moving forward.