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中華電信股份有限公司
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Taiwan's leading telecommunications service provider

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中華電信股份有限公司 (Chunghwa Telecom) is Taiwan's largest integrated telecommunications services company, providing fixed-line, mobile, broadband, and internet services. It is a former state-owned enterprise that has been partially privatized and is now a publicly traded company.

中華電信股份有限公司 - Wikipedia
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Tip #23 Tip for a better service

Clearly explain your desired outcome

When communicating with customer service, articulating your specific desired resolution rather than just describing your problem helps representatives work more effectively toward your goal. Instead of simply explaining what went wrong, state precisely what would make the situation right from your perspective—whether that's a refund, replacement, policy exception, or other accommodation. This clarity helps customer service representatives evaluate available options that might satisfy your needs while working within their company guidelines. Customer service teams often have multiple resolution paths available, and knowing your preferred outcome helps them advocate for you more effectively within their systems, potentially saving time and preventing misunderstandings about what constitutes a satisfactory resolution.