新光人壽保險
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Comprehensive insurance solutions for life's journey
More about 新光人壽保險 >>新光人壽保險 (Shin Kong Life Insurance) is a leading Taiwanese insurance company founded in 1963. It offers a wide range of insurance products and services, including life insurance, health insurance, and investment-linked policies. The company is known for its innovative digital services and commitment to customer satisfaction.
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Tip #22 Tip for a better service
Take notes during the conversation
Documenting your customer service interactions provides valuable protection and reference material for future needs. Record the representative's name, employee ID if provided, the date and time of your conversation, and detailed notes about what was discussed and promised. These records become particularly important if you need to follow up on unresolved issues or if contradictory information emerges in subsequent customer service interactions. Your notes also help you track the consistency of information across multiple customer service contacts, potentially identifying systemic issues that higher management should address. Having this documentation readily available for future reference saves you from repeating explanations and strengthens your position if disputes arise.