合作金庫
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Trusted financial partner for Taiwanese businesses and individuals
More about 合作金庫 >>Taiwan Cooperative Bank (TCB) is one of the largest banks in Taiwan, providing a wide range of financial services including deposits, loans, foreign exchange, and wealth management. Founded in 1946, it has the most extensive branch network among Taiwanese banks and is known for its strong presence in cooperative financing and support for small and medium enterprises.
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Tip #21 Tip for a better service
Remain calm and polite
When facing a frustrating situation, maintaining composure while speaking with customer service representatives can dramatically improve your chances of a favorable resolution. Remember that the person assisting you didn't cause your problem and is your ally in finding a solution. Using a respectful tone, even when expressing disappointment, helps create a collaborative atmosphere where customer service personnel feel more motivated to go above and beyond for you. Customer service representatives handle numerous challenging calls daily, and your patience may be rewarded with extra effort or exceptions they might not extend to hostile customers. A calm exchange allows both parties to focus on problem-solving rather than managing emotions.