Virgin Media
Customers Community
Superfast broadband, TV and phone services
More about Virgin Media >>Virgin Media is a British telecommunications company that provides broadband internet, TV, mobile phone and landline telephone services. It is one of the largest providers of residential broadband and TV services in the UK.
Virgin Media - Wikipediafrom SERVUL users votes
Customers Community Virgin Media
Share your Service Experience with Virgin Media
💡 Tip from us
Tip #21 Tip for a better service
Remain calm and polite
When facing a frustrating situation, maintaining composure while speaking with customer service representatives can dramatically improve your chances of a favorable resolution. Remember that the person assisting you didn't cause your problem and is your ally in finding a solution. Using a respectful tone, even when expressing disappointment, helps create a collaborative atmosphere where customer service personnel feel more motivated to go above and beyond for you. Customer service representatives handle numerous challenging calls daily, and your patience may be rewarded with extra effort or exceptions they might not extend to hostile customers. A calm exchange allows both parties to focus on problem-solving rather than managing emotions.