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More about BNP >>BNP Paribas Fortis is a leading Belgian bank and financial services provider, offering a comprehensive range of financial products and services to individuals, businesses, and institutional clients. As a subsidiary of the BNP Paribas Group, it combines local expertise with global resources to support customers in achieving their financial goals.
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Request escalation when appropriate
When your issue remains unresolved despite a customer service representative's best efforts, politely requesting to speak with a supervisor can be an effective strategy. Begin by acknowledging the current representative's assistance before explaining that your situation might require additional authority or expertise. Phrases like "I appreciate your help with this, but given the complexity of my situation, would it be possible to speak with a manager?" maintain goodwill while advancing your case. Senior customer service personnel typically have greater flexibility regarding policy exceptions, compensation offers, or specialized knowledge that can unlock solutions unavailable at the front-line level. Escalation should be viewed not as a complaint about the initial representative but as a necessary step when your particular circumstance requires additional resources.