ING
Customers Community
Empowering people to stay ahead in life and business
More about ING >>ING Belgium is a leading bank and financial services provider, offering retail and wholesale banking services to individuals, businesses, and institutions. As part of the global ING Group, it provides a wide range of products including savings, payments, investments, loans, and mortgages, with a focus on digital innovation and sustainable finance.
ING - Wikipediafrom SERVUL users votes
Customers Community ING
Share your Service Experience with ING
💡 Tip from us
Tip #21 Tip for a better service
Remain calm and polite
When facing a frustrating situation, maintaining composure while speaking with customer service representatives can dramatically improve your chances of a favorable resolution. Remember that the person assisting you didn't cause your problem and is your ally in finding a solution. Using a respectful tone, even when expressing disappointment, helps create a collaborative atmosphere where customer service personnel feel more motivated to go above and beyond for you. Customer service representatives handle numerous challenging calls daily, and your patience may be rewarded with extra effort or exceptions they might not extend to hostile customers. A calm exchange allows both parties to focus on problem-solving rather than managing emotions.