KBC
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Integrated bank-insurance for retail and business clients
More about KBC >>KBC Group is a Belgian universal multi-channel bank-insurer, focusing on private clients and small and medium-sized enterprises in Belgium, Czech Republic, Slovakia, Hungary, Bulgaria, and Ireland. It offers integrated banking, insurance, and asset management services through various channels including branches and electronic platforms.
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Tip #26 Tip for a better service
Use multiple communication channels
Exploring different customer service channels can significantly improve your chances of resolution, as each platform offers unique advantages. Phone support provides immediate human connection and real-time problem solving, while email creates a documented exchange and gives representatives time to research complex issues thoroughly. Social media customer service often receives priority attention due to its public nature, and chat support combines the convenience of written communication with near-instant responses. If your initial customer service contact through one channel proves unsuccessful, switching to another might connect you with representatives who have different training, authority levels, or problem-solving approaches. Some companies even maintain specialized customer service teams for different communication channels, each with varying resources and resolution capabilities.