KBC
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Integrated bank-insurance for retail and business clients
More about KBC >>KBC Group is a Belgian universal multi-channel bank-insurer, focusing on private clients and small and medium-sized enterprises in Belgium, Czech Republic, Slovakia, Hungary, Bulgaria, and Ireland. It offers integrated banking, insurance, and asset management services through various channels including branches and electronic platforms.
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Tip #27 Tip for a better service
Follow up in writing
After important customer service conversations, especially those involving significant commitments or complex resolutions, sending a follow-up email creates valuable documentation and confirmation. Summarize your understanding of what was discussed and agreed upon, including specific promises made, timeframes for resolution, and any reference numbers provided during the interaction. This written record serves multiple purposes in the customer service process: it confirms your understanding of the resolution plan, creates accountability for promised actions, provides evidence if disputes arise later, and gives the company an opportunity to correct any misunderstandings before they cause further problems. Request a written acknowledgment of your summary to ensure both parties share the same expectations moving forward.