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Sustainable energy solutions for Belgium
More about Luminus >>Luminus is a leading energy company in Belgium, producing electricity and providing energy services. They are the top provider of onshore wind energy and hydropower in the country, with a significant market share in electricity and gas supply. Luminus focuses on sustainable energy development and innovative solutions for energy efficiency.
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💡 Tip from us
Tip #21 Tip for a better service
Remain calm and polite
When facing a frustrating situation, maintaining composure while speaking with customer service representatives can dramatically improve your chances of a favorable resolution. Remember that the person assisting you didn't cause your problem and is your ally in finding a solution. Using a respectful tone, even when expressing disappointment, helps create a collaborative atmosphere where customer service personnel feel more motivated to go above and beyond for you. Customer service representatives handle numerous challenging calls daily, and your patience may be rewarded with extra effort or exceptions they might not extend to hostile customers. A calm exchange allows both parties to focus on problem-solving rather than managing emotions.