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Sustainable energy solutions for Belgium
More about Luminus >>Luminus is a leading energy company in Belgium, producing electricity and providing energy services. They are the top provider of onshore wind energy and hydropower in the country, with a significant market share in electricity and gas supply. Luminus focuses on sustainable energy development and innovative solutions for energy efficiency.
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Tip #29 Tip for a better service
Express gratitude for good service
When you receive exceptional customer service, taking a moment to express sincere appreciation creates powerful positive reinforcement within organizational cultures. Specifically mentioning helpful actions the representative took, empathy they demonstrated, or extra effort they invested makes your gratitude meaningful and specific. If possible, communicate this appreciation both directly to the representative and to their supervisor or through formal feedback channels. Outstanding customer service often goes unrecognized, yet these positive interactions require skill, emotional intelligence, and dedication from the individuals providing them. Your acknowledgment not only brightens someone's workday but also helps identify and reward service approaches that should be modeled throughout the organization, ultimately improving customer service standards for everyone.