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Sustainable energy solutions for Belgium
More about Luminus >>Luminus is a leading energy company in Belgium, producing electricity and providing energy services. They are the top provider of onshore wind energy and hydropower in the country, with a significant market share in electricity and gas supply. Luminus focuses on sustainable energy development and innovative solutions for energy efficiency.
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Tip #26 Tip for a better service
Use multiple communication channels
Exploring different customer service channels can significantly improve your chances of resolution, as each platform offers unique advantages. Phone support provides immediate human connection and real-time problem solving, while email creates a documented exchange and gives representatives time to research complex issues thoroughly. Social media customer service often receives priority attention due to its public nature, and chat support combines the convenience of written communication with near-instant responses. If your initial customer service contact through one channel proves unsuccessful, switching to another might connect you with representatives who have different training, authority levels, or problem-solving approaches. Some companies even maintain specialized customer service teams for different communication channels, each with varying resources and resolution capabilities.