Gas

There are no written customer comments for Luminus, SIBELGA or Electrabel, so we cannot say what customers praise or complain about. Nothing in the data points to a specific recurring problem or strength.

All three companies hold a 3 out of 5 rating, each based on only 3 votes. That is a very weak signal, and it does not show that any of them stands out for better or worse. Consumers should treat these ratings as a rough starting point only.

If you have dealt with any of these companies, sharing your experience and rating helps other consumers get a clearer picture.

Recent news in the gas category is mostly about safety and corporate dealings rather than customer service. The data does not include any detailed news summaries for the companies, only recent headlines.

SIBELGA appears in two safety-related reports from Brussels. One headline mentions five people taken to hospital after carbon monoxide poisoning, and another says the Kanal Museum site reopened following reports of a gas leak. The headlines alone do not say what caused either incident, so consumers should not draw conclusions about responsibility.

Electrabel is the most frequently mentioned company. Several headlines report that Engie, the Belgian government and Electrabel have again postponed their heads of terms on Engie's nuclear assets, with the new deadline given as December 12, 2026. Other headlines cover Belgium's nuclear debate and the transport of activated metallic waste. These stories concern energy policy and do not directly describe the experience of gas customers.

Luminus appears in one headline, about Ferranti agreeing to acquire the Belgian energy software firm Cogenius. This is a business story about an acquisition and says nothing about how Luminus treats its customers.