SIBELGA
Brussels' energy distribution network operator
More about SIBELGA >>Sibelga is the sole distribution network operator for electricity and natural gas in the 19 municipalities of the Brussels-Capital Region in Belgium. The company manages and maintains the energy infrastructure, provides metering services, and supports the region's transition to sustainable energy solutions.
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PB1340, 1000 Bruxelles Brouckère, Belgium
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SIBELGA | Latest News
Everything that new with SIBELGA
Fire broke out in Brussels near the building where EU summits are held - Українські Національні Новини
02-06-2025
Fire destroys four storey building in Brussels (Video) - The Brussels Times
11-06-2025
Dynamic electricity tariffs possible in Brussels from 1 June - VRT
02-06-2025
Fire on Schuman Square construction site: large plume of smoke over capital - VRT
02-06-2025
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Tip #25 Tip for a better service
Request escalation when appropriate
When your issue remains unresolved despite a customer service representative's best efforts, politely requesting to speak with a supervisor can be an effective strategy. Begin by acknowledging the current representative's assistance before explaining that your situation might require additional authority or expertise. Phrases like "I appreciate your help with this, but given the complexity of my situation, would it be possible to speak with a manager?" maintain goodwill while advancing your case. Senior customer service personnel typically have greater flexibility regarding policy exceptions, compensation offers, or specialized knowledge that can unlock solutions unavailable at the front-line level. Escalation should be viewed not as a complaint about the initial representative but as a necessary step when your particular circumstance requires additional resources.