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SIBELGA
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Brussels' energy distribution network operator

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Sibelga is the sole distribution network operator for electricity and natural gas in the 19 municipalities of the Brussels-Capital Region in Belgium. The company manages and maintains the energy infrastructure, provides metering services, and supports the region's transition to sustainable energy solutions.

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Woman dies in house fire in Schaerbeek - The Brussels Times

22-01-2026

💡 Tip from us

Tip #24 Tip for a better service

Ask for clarification if needed

Never hesitate to request simpler explanations when customer service representatives use technical jargon or complex terminology you don't fully understand. Politely interrupting to say, "Could you please explain that in simpler terms?" ensures you truly comprehend the information being shared and any actions you need to take. Customer service protocols sometimes involve specialized language that representatives use daily, causing them to forget that these terms aren't common knowledge. Seeking clarification demonstrates your commitment to resolving the issue correctly the first time and prevents misunderstandings that could prolong your problem. Remember that quality customer service includes making information accessible to all customers, regardless of their technical expertise or familiarity with industry-specific terminology.