Electrabel
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Leading energy provider in Belgium
More about Electrabel >>Electrabel is Belgium's leading energy company, providing electricity, natural gas and energy services. As part of the ENGIE Group, it focuses on low-carbon power generation, including nuclear, renewable and natural gas sources, serving millions of residential and business customers across Belgium.
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💡 Tip from us
Tip #20 Tip for a better service
Prepare your information before calling
Before reaching out to customer service, gather all relevant information such as account numbers, order details, and a concise summary of your issue. This preparation demonstrates respect for the customer service representative's time and significantly streamlines the troubleshooting process. When you have your facts organized, customer service can more quickly access your records and focus on solving your problem rather than spending valuable minutes collecting basic information. This simple step often reduces call time and frustration for both parties, setting a positive tone for the entire customer service interaction.