Proximus
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Leading Belgian telecom and ICT services provider
More about Proximus >>Proximus is the largest telecommunications company in Belgium, providing a wide range of fixed and mobile telephony, internet, and digital television services to residential and business customers. As part of the Proximus Group, it operates both domestically and internationally, offering innovative digital solutions and connectivity services.
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Tip #20 Tip for a better service
Prepare your information before calling
Before reaching out to customer service, gather all relevant information such as account numbers, order details, and a concise summary of your issue. This preparation demonstrates respect for the customer service representative's time and significantly streamlines the troubleshooting process. When you have your facts organized, customer service can more quickly access your records and focus on solving your problem rather than spending valuable minutes collecting basic information. This simple step often reduces call time and frustration for both parties, setting a positive tone for the entire customer service interaction.