台灣銀行
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Taiwan's largest state-owned commercial bank
More about 台灣銀行 >>Bank of Taiwan (臺灣銀行) is a state-owned commercial bank headquartered in Taipei, Taiwan. Established in 1946, it serves as Taiwan's central bank and is the largest bank in the country. The bank offers a wide range of financial services including deposits, loans, foreign exchange, and investment products for both individual and corporate customers.
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Follow up in writing
After important customer service conversations, especially those involving significant commitments or complex resolutions, sending a follow-up email creates valuable documentation and confirmation. Summarize your understanding of what was discussed and agreed upon, including specific promises made, timeframes for resolution, and any reference numbers provided during the interaction. This written record serves multiple purposes in the customer service process: it confirms your understanding of the resolution plan, creates accountability for promised actions, provides evidence if disputes arise later, and gives the company an opportunity to correct any misunderstandings before they cause further problems. Request a written acknowledgment of your summary to ensure both parties share the same expectations moving forward.