中國信託商業銀行
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Trusted financial partner for personal and business needs
More about 中國信託商業銀行 >>CTBC Bank, founded in 1966, is the largest privately owned bank in Taiwan. It offers a wide range of financial services including personal banking, business loans, and wealth management. With a strong international presence, CTBC Bank operates in 14 countries and regions, providing comprehensive cross-border financial services.
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Tip #21 Tip for a better service
Remain calm and polite
When facing a frustrating situation, maintaining composure while speaking with customer service representatives can dramatically improve your chances of a favorable resolution. Remember that the person assisting you didn't cause your problem and is your ally in finding a solution. Using a respectful tone, even when expressing disappointment, helps create a collaborative atmosphere where customer service personnel feel more motivated to go above and beyond for you. Customer service representatives handle numerous challenging calls daily, and your patience may be rewarded with extra effort or exceptions they might not extend to hostile customers. A calm exchange allows both parties to focus on problem-solving rather than managing emotions.