中國信託商業銀行
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Trusted financial partner for personal and business needs
More about 中國信託商業銀行 >>CTBC Bank, founded in 1966, is the largest privately owned bank in Taiwan. It offers a wide range of financial services including personal banking, business loans, and wealth management. With a strong international presence, CTBC Bank operates in 14 countries and regions, providing comprehensive cross-border financial services.
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Take notes during the conversation
Documenting your customer service interactions provides valuable protection and reference material for future needs. Record the representative's name, employee ID if provided, the date and time of your conversation, and detailed notes about what was discussed and promised. These records become particularly important if you need to follow up on unresolved issues or if contradictory information emerges in subsequent customer service interactions. Your notes also help you track the consistency of information across multiple customer service contacts, potentially identifying systemic issues that higher management should address. Having this documentation readily available for future reference saves you from repeating explanations and strengthens your position if disputes arise.