首都銀行
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專業外商銀行 提供全方位金融服務
More about 首都銀行 >>首都銀行是菲律賓首都銀行在台灣的分行，成立於1970年，提供企業金融、個人金融和外匯等服務。作為外商銀行，首都銀行致力於為台灣客戶提供專業的金融解決方案和優質的客戶服務。
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Take notes during the conversation
Documenting your customer service interactions provides valuable protection and reference material for future needs. Record the representative's name, employee ID if provided, the date and time of your conversation, and detailed notes about what was discussed and promised. These records become particularly important if you need to follow up on unresolved issues or if contradictory information emerges in subsequent customer service interactions. Your notes also help you track the consistency of information across multiple customer service contacts, potentially identifying systemic issues that higher management should address. Having this documentation readily available for future reference saves you from repeating explanations and strengthens your position if disputes arise.