首都銀行
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專業外商銀行 提供全方位金融服務
More about 首都銀行 >>首都銀行是菲律賓首都銀行在台灣的分行，成立於1970年，提供企業金融、個人金融和外匯等服務。作為外商銀行，首都銀行致力於為台灣客戶提供專業的金融解決方案和優質的客戶服務。
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Tip #24 Tip for a better service
Ask for clarification if needed
Never hesitate to request simpler explanations when customer service representatives use technical jargon or complex terminology you don't fully understand. Politely interrupting to say, "Could you please explain that in simpler terms?" ensures you truly comprehend the information being shared and any actions you need to take. Customer service protocols sometimes involve specialized language that representatives use daily, causing them to forget that these terms aren't common knowledge. Seeking clarification demonstrates your commitment to resolving the issue correctly the first time and prevents misunderstandings that could prolong your problem. Remember that quality customer service includes making information accessible to all customers, regardless of their technical expertise or familiarity with industry-specific terminology.