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陽信銀行
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穩健、前瞻、專業、熱忱的台灣商業銀行

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陽信銀行是台灣的一家商業銀行,前身為陽明山信用合作社,於1997年改制為銀行。該行提供多元化的金融服務,包括個人和企業銀行業務、信用卡、財富管理等,在台灣擁有超過100家分行網絡。

陽信銀行 - Wikipedia
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Tip #22 Tip for a better service

Take notes during the conversation

Documenting your customer service interactions provides valuable protection and reference material for future needs. Record the representative's name, employee ID if provided, the date and time of your conversation, and detailed notes about what was discussed and promised. These records become particularly important if you need to follow up on unresolved issues or if contradictory information emerges in subsequent customer service interactions. Your notes also help you track the consistency of information across multiple customer service contacts, potentially identifying systemic issues that higher management should address. Having this documentation readily available for future reference saves you from repeating explanations and strengthens your position if disputes arise.