Transport
de LIJN
3.0
STIB
3.0
TEC
3.0
NMBS
3.0
Customers' voice
Who leads and who lags in customer service - Transport
There are no written customer comments for any of the four companies, so there is little detail on what passengers praise or complain about. Each company has a rating of 3 out of 5 from just 3 votes, which is a very weak signal and cannot separate one from another.
No company stands out for better or worse based on customer feedback. Recent strikes and disruption affected de LIJN, STIB and NMBS, and passengers on those networks are likely to have faced cancellations and delays, but the data does not show what customers themselves said. Treat the ratings as a starting point only.
Written automatically by AI from the news, reviews and ratings on this site; it may contain inaccuracies. Updated: 2026-11-08
Transport | News roundup
The latest news about Transport
Strikes dominated the recent news for Belgian public transport. A public sector strike on 12 October disrupted services, and headlines also point to wider disruption at the airport and on the rail network that day. Travellers were advised to check which lines were running before setting out.
NMBS was directly hit by the industrial action: The Brussels Times reported that 30% of intercity trains were cancelled on one Monday amid strikes. Train services were also disrupted across Belgium during the autumn half-term break. Separately, NMBS made executive news, with the appointment of a new Chief Financial Officer reported. Some other NMBS headlines appear to concern a different organisation with the same name and are not relevant to rail passengers.
In Brussels, STIB had a difficult month. Strikes disrupted public transport, and the operator is seeking compensation after a bus was destroyed during protests. On a more positive note, The Brussels Times reported that tram accidents in the city are declining. STIB also announced diverted buses and longer cemetery hours for the All Saints' weekend.
de LIJN was affected by the same strike day, and trams were suspended after Storm Boelo damaged overhead wires. TEC had no relevant transport news in the data, as its headlines concern unrelated organisations. Note that several headlines for all four companies are not about the transport services themselves.
Written automatically by AI from the news, reviews and ratings on this site; it may contain inaccuracies. Updated: 2026-11-08
Questions & answers
Common questions about Transport
How do I choose a transport company?
Look at which operator actually serves your route, as many passengers have little choice between networks. Compare reliability, ticket options and how easy it is to get help when something goes wrong. Ratings with only a few votes should be treated with caution.
Can I switch to another operator if I'm unhappy?
On public transport, switching is often only possible if another operator covers the same journey. Check alternatives such as a different line, mode or neighbouring network. If none exists, raising your complaint with the operator is usually the main route.
What are the most common complaints?
Cancellations and delays are the most frequent issues, especially during strikes and bad weather. Passengers also complain about poor information on disruptions and diverted routes. Recent news shows all of these affecting Belgian networks.
What should I check before contacting customer service?
First check the operator's service updates to see if your problem is part of a known disruption such as a strike or storm. Keep your ticket or proof of travel, and note the date, time and route. Having these details ready makes your complaint quicker to resolve.