NMBS
Customers Community
Belgium's national railway connecting cities and people
More about NMBS >>NMBS/SNCB is the national railway company of Belgium, providing passenger rail services throughout the country and to international destinations. It operates trains, manages stations, and maintains rail infrastructure to connect Belgian cities and towns.
NMBS - Wikipediafrom SERVUL users votes
Customers Community NMBS
Share your Service Experience with NMBS
💡 Tip from us
Tip #27 Tip for a better service
Follow up in writing
After important customer service conversations, especially those involving significant commitments or complex resolutions, sending a follow-up email creates valuable documentation and confirmation. Summarize your understanding of what was discussed and agreed upon, including specific promises made, timeframes for resolution, and any reference numbers provided during the interaction. This written record serves multiple purposes in the customer service process: it confirms your understanding of the resolution plan, creates accountability for promised actions, provides evidence if disputes arise later, and gives the company an opportunity to correct any misunderstandings before they cause further problems. Request a written acknowledgment of your summary to ensure both parties share the same expectations moving forward.