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STIB

Connecting Brussels through efficient public transport

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STIB-MIVB is the main public transport company in Brussels, Belgium. It operates an extensive network of metro, tram, and bus services throughout the Brussels-Capital Region and surrounding areas. The company is responsible for developing and maintaining a fluid public transport system to serve over 1 million residents and commuters.

STIB - Wikipedia
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MORE SERVICE CHANNELS:

All the channels you can reach STIB

web

www.stib.be

WebSite

facebook.com/stibmivb

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STIBMIVB

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iOS App

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Rue Royale 76, 1000 Bruxelles, Belgium

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STIB | Latest News

Everything that new with STIB

STIB (@lastib) - facebook.com

25-03-2026

Brussels welcomes 50 new Mercedes electric buses - electrive.com

10-03-2026

STIB reports massive increase in its service for persons with disabilities - The Brussels Times

19-03-2026

Bulgaria’s Foreign Ministry warns of national strike in Belgium on March 12 - The Sofia Globe

11-03-2026

Changes to Brussels bus services to come into force on Monday - The Brussels Times

28-02-2026

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💡 Tip from us

Tip #27 Tip for a better service

Follow up in writing

After important customer service conversations, especially those involving significant commitments or complex resolutions, sending a follow-up email creates valuable documentation and confirmation. Summarize your understanding of what was discussed and agreed upon, including specific promises made, timeframes for resolution, and any reference numbers provided during the interaction. This written record serves multiple purposes in the customer service process: it confirms your understanding of the resolution plan, creates accountability for promised actions, provides evidence if disputes arise later, and gives the company an opportunity to correct any misunderstandings before they cause further problems. Request a written acknowledgment of your summary to ensure both parties share the same expectations moving forward.