NMBS
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Belgium's national railway connecting cities and people
More about NMBS >>NMBS/SNCB is the national railway company of Belgium, providing passenger rail services throughout the country and to international destinations. It operates trains, manages stations, and maintains rail infrastructure to connect Belgian cities and towns.
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NGOs call on SNCB to halt train order with Spanish company over activities in Palestine - belganewsagency.eu
26-08-2025
Over 100,000 mobilize in Brussels against Israel’s genocide in Gaza - Peoples Dispatch
08-09-2025
SNCB urged to halt Spanish fleet deal over activities in Palestine - The Brussels Times
26-08-2025
Epicor invests in BMDS Data Yard - - Enterprise Times
20-08-2025
Belgian NGOs battle against contract to Spanish company operating in West Bank - Eunews
26-08-2025
Police given access to live CCTV footage from stations to tackle crime and nuisance - belganewsagency.eu
04-09-2025
Police given full access to SNCB footage near stations - The Brussels Times
04-09-2025
Murder of homeless man highlights growing crisis on NMB’s streets - Daily Maverick
15-09-2025
Two rail unions announce notice of rolling strikes in September - belganewsagency.eu
23-08-2025
Train punctuality at its highest level in four years - The Brussels Times
09-09-2025
SNCB adapts services for new schoolyear - The Brussels Times
20-08-2025
No Trains Between Leuven and Aarschot This Week.. Wezemaal Station Upgrades Continue - Faharas News
19-08-2025
💡 Tip from us
Tip #25 Tip for a better service
Request escalation when appropriate
When your issue remains unresolved despite a customer service representative's best efforts, politely requesting to speak with a supervisor can be an effective strategy. Begin by acknowledging the current representative's assistance before explaining that your situation might require additional authority or expertise. Phrases like "I appreciate your help with this, but given the complexity of my situation, would it be possible to speak with a manager?" maintain goodwill while advancing your case. Senior customer service personnel typically have greater flexibility regarding policy exceptions, compensation offers, or specialized knowledge that can unlock solutions unavailable at the front-line level. Escalation should be viewed not as a complaint about the initial representative but as a necessary step when your particular circumstance requires additional resources.