STIB
Customers Community
Connecting Brussels through efficient public transport
More about STIB >>STIB-MIVB is the main public transport company in Brussels, Belgium. It operates an extensive network of metro, tram, and bus services throughout the Brussels-Capital Region and surrounding areas. The company is responsible for developing and maintaining a fluid public transport system to serve over 1 million residents and commuters.
STIB - Wikipediafrom SERVUL users votes
Customers Community STIB
Share your Service Experience with STIB
💡 Tip from us
Tip #22 Tip for a better service
Take notes during the conversation
Documenting your customer service interactions provides valuable protection and reference material for future needs. Record the representative's name, employee ID if provided, the date and time of your conversation, and detailed notes about what was discussed and promised. These records become particularly important if you need to follow up on unresolved issues or if contradictory information emerges in subsequent customer service interactions. Your notes also help you track the consistency of information across multiple customer service contacts, potentially identifying systemic issues that higher management should address. Having this documentation readily available for future reference saves you from repeating explanations and strengthens your position if disputes arise.