STIB
Latest News
Connecting Brussels through efficient public transport
More about STIB >>STIB-MIVB is the main public transport company in Brussels, Belgium. It operates an extensive network of metro, tram, and bus services throughout the Brussels-Capital Region and surrounding areas. The company is responsible for developing and maintaining a fluid public transport system to serve over 1 million residents and commuters.
STIB - Wikipediafrom SERVUL users votes
STIB | Latest News
Everything that new with STIB
Metro line 3 to take longer than planned, says STIB CEO - The Brussels Times
27-05-2025
Brussels public transport reached over one million daily users in 2024 - belganewsagency.eu
27-05-2025
Temporary Brussels bus line launched from Monday - The Brussels Times
08-06-2025
STIB struggles to return to pre-pandemic passenger levels - The Brussels Times
27-05-2025
Your daily commute on the big screen? Brussels metro network as a film location - The Brussels Times
01-06-2025
Tram disruption for the next year: 30-year-old tracks in Evere to be renewed - The Brussels Times
20-05-2025
Floods, lockdown or terrorist attacks. How Brussels will warn residents in emergencies - The Brussels Times
11-06-2025
Disruptions on metro line 5 throughout the summer - The Brussels Times
10-06-2025
Disruptions on Brussels Metro Line 5 from June to August - The Brussels Times
28-05-2025
Multiple interruptions on Metro line 5 between 10 June and 20 August - The Brussels Times
29-05-2025
Brussels police conduct major anti-drug operation in Molenbeek - The Brussels Times
31-05-2025
💡 Tip from us
Tip #25 Tip for a better service
Request escalation when appropriate
When your issue remains unresolved despite a customer service representative's best efforts, politely requesting to speak with a supervisor can be an effective strategy. Begin by acknowledging the current representative's assistance before explaining that your situation might require additional authority or expertise. Phrases like "I appreciate your help with this, but given the complexity of my situation, would it be possible to speak with a manager?" maintain goodwill while advancing your case. Senior customer service personnel typically have greater flexibility regarding policy exceptions, compensation offers, or specialized knowledge that can unlock solutions unavailable at the front-line level. Escalation should be viewed not as a complaint about the initial representative but as a necessary step when your particular circumstance requires additional resources.